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Insurance claims help

Getting a collision claim started can feel confusing. These general tips can help you keep track of what to do next.

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What should I do first after a collision?

Check that everyone is safe, call the police if needed, and take photos of the scene and all damage. Then call your insurer.

Why should I take photos?

Clear photos of the damage from several angles help your insurer understand what happened. Save the original files.

Should I get an estimate before repairs?

Yes. A written estimate helps you understand the cost and compare it with your insurer's estimate.

Can I choose my own repair shop?

In many cases you can choose the shop you want. Ask your insurer how their process works before you decide.

What records should I keep?

Keep receipts, the claim number, the names of people you spoke with, and copies of every estimate and letter.

General information only, not legal or insurance advice.

How it works

  1. Take photos of the damage before any repairs.
  2. Call your insurer to open a claim.
  3. Get a written estimate and choose your repair shop.

This is general information, not legal or insurance advice.

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